Anyone in the market for business IT services will have undoubtedly encountered the terms onsite and remote IT support. Yet without at least a basic understanding of what these two terms mean, and how they influence the way your business gets the assistance it needs, you may well find yourself paying over the odds for a service that isn't exactly a perfect match.
That's where today's post comes in. To help you make the most informed decision possible about your new tech support investment, we've put together the following guide to the two terms, and offered our own advice about which solution is ultimately the best fit for your company.
Remote IT Support
For all intents and purposes, remote support is exactly what it sounds like: Fixes, maintenance and other assistance carried out remotely thanks to the power of the Internet.
With this approach, you and you IT support technician never actually meet face-to-face. Instead, said technician will use a tool called Remote Access Software to log directly into your machine from their own off site location, and can navigate their way around the system that way.
This enables them to locate the issue directly, and -in the majority of cases- resolve it right there on the spot. This approach is often used by businesses for everyday troubleshooting and as a method of getting a quick fix to some of the most commonly occurring tech troubles.
Why Onsite Support Still Has a Role to Play in Your Business
For the most part, remote assistance should be all your company needs to keep your technology performing at its best. Since smaller issues are being dealt with quickly and effectively, the chances of them building up and causing bigger, more complex problems down the line, are slim to none. That, however, is not to say that those kind of disasters won't actually happen from time to time, nor even that offsite support doesn't have its drawbacks.
When there's a problem with your physical hardware, you need a technician to physically be there in order to fix it. If, for example, your desktop computer won't boot, then it's going to be impossible for even the best IT specialists to log into your system via remote access. It's for this reason that onsite support still has a very vital role to play in the way your business protects its key IT infrastructure. It's also the reason why, when it comes to choosing between offsite and onsite tech support, the best option is normally a combination of the two
Offsite and Onsite Support: Working Together to Protect Your Technology
For day-to-day fixes and minor problems, a remote IT package, even one accessed on a pay-as-you-go basis from a reliable company should do more than enough to ensure optimum performance from your technology.
That being said, you will undoubtedly benefit from choosing a business IT service who can also provide onsite assistance as well, especially for those times when a machine crashes, a server fails, or you run into other problems with your physical hardware that a remote support technician simply can't help with.